Distance contract

This contract is concluded between the owner of the online store www.svilispepperfarm.com, SIA "JSI", registration No. 44103085722, legal address: Liepu iela 12, Augšlīgatne, Līgatnes pag., Cēsu nov., LV-4108, (hereinafter referred to as the Seller), and the Buyer who places an order and makes a purchase on the online store www.svilispepperfarm.com. The Distance Contract applies to all orders and purchases made on the www.svilispepperfarm.com online store. This Distance Contract does not apply to purchases made by the Buyer at the Seller's retail store.

1. The Buyer orders, purchases and pays for, and the Seller delivers and sells the goods offered on the www.svilispepperfarm.com online store (hereinafter referred to as the "Goods") in accordance with the terms of this agreement (hereinafter referred to as the Agreement).

2. The Buyer orders the Goods by filling in the relevant order form on the Seller's website www.svilispepperfarm. com When placing an order, the Buyer undertakes to provide accurate information, i.e., name, surname, personal identification number, delivery address, and contact information, and to click on the "Order" button. The Buyer undertakes to inform the Seller of any changes no later than 24 hours after receiving the order confirmation by sending an e-mail to [email protected]. The Buyer is responsible for providing correct data, otherwise delivery of the Goods is not guaranteed. Ordering the Goods shall be considered as the Buyer's offer to the Seller to conclude this Distance Contract for the delivery of the ordered Goods and the Buyer's consent to purchase the ordered Goods at the specified price. Personal data related to the delivery of the Goods shall not be disclosed to third parties, except for DPD and SIA "OMNIVA" (hereinafter referred to as courier mail) for the purpose of ensuring the delivery of the order.

3. The Seller shall deliver the Goods to the address specified by the Buyer in accordance with the established rates. The Buyer shall pay the shipping costs and the price of the Goods together, before receiving confirmation and delivery of the Goods from the Seller. The delivery price is included in the invoice.

4. The Buyer may place orders 24 hours a day, but the Seller shall complete orders every day from 10:00 a.m. to 9:00 p.m. The Seller sends the Buyer confirmation of order acceptance by e-mail. If the Buyer does not receive a confirmation e-mail, the order has not been accepted. Order picking begins when the money is credited to the Seller's account.

5. The Buyer may exercise the right of withdrawal provided for in the Consumer Rights Protection Law of the Republic of Latvia and return the Goods within 14 (fourteen) calendar days. In order to avoid disputes, the Buyer must check that the Goods correspond to the order (color, name of the goods and other essential parameters) upon receipt.

6. If the Goods have been assembled incorrectly, the Buyer has the right to exchange the Goods within 14 (fourteen) days by filling out a return form.

7. If the Buyer wishes to exercise the right of withdrawal, the following recommendations and conditions must be taken into account:

7.1. The returned Goods must not have been used (taking into account the specific nature of the Goods). If the condition of the returned Goods has deteriorated due to improper storage, the Buyer is not entitled to exercise the right of withdrawal.

7.2. The Buyer is obliged to keep and not damage the original packaging of the Goods.

7.3. If the Buyer wishes to exercise the right of withdrawal, they must contact the Seller by e-mail at [email protected]. The Buyer will receive a withdrawal form from the Seller, which must be completed and sent to the Seller at the above-mentioned e-mail address.

7.4. The Buyer is obliged to keep both the courier documents for the receipt of the Goods and the postal/courier documents for the return of the Goods to the Seller.

7.5. For more detailed information on what a distance contract and right of withdrawal are, the Buyer can visit the following website: http://www.ptac.gov.lv.

7.6. The Seller shall transfer the money for the returned Goods to the bank account specified by the Buyer in the withdrawal form within 30 (thirty) calendar days after the termination of the Contract and receipt of the Goods specified in the withdrawal form at the Seller's warehouse (Liepu iela 12, Augšl īgatne, Līgatnes pag., Cēsu nov., LV-4108) based on the Buyer's refusal.

8. The average delivery time is 1-3 (three) days
9. All prices are indicated with 21% VAT (value added tax).

10. The Buyer shall pay for the Goods in the online store www.svilispepperfarm.com by credit card (MasterCard, Visa, Maestro, Visa Electron) or by bank transfer to the SIA JSI account number indicated on the prepayment invoice. All delivery costs shall be borne by the Buyer, except in cases where the total order amount reaches EUR 50.

11. This Agreement is in accordance with the regulatory enactments of the Republic of Latvia. The Buyer confirms that they have read the terms and conditions of this Agreement and undertake to comply with and fulfill them.

12. The Buyer is informed that the Seller has the right to unilaterally change the terms and conditions of this Agreement at any time.